Merchant Help Center

Frequently Asked Questions

Please visit our Merchant Help Center to see frequently asked questions related to setting up your Zip Connect via Stripe account, payouts, orders, marketing, integrating with Zip, and other related topics: Zip North America Merchant Help Center.

Support for Merchants

For assistance, please reach out directly to your account manager. If you do not have a dedicated account manager, please reach out to us at [email protected], or submit a request here: https://merchant-help.us.zip.co/hc/en-us/requests/new.

Support for Customers

Many customer questions can be answered after customers read the Zip Frequently Asked Questions

Customers can contact Zip by email at [email protected].

Customers can also self-service their account by logging into the Zip Customer Portal at customer.us.zip.co.