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Disbursement and Settlement Reports

Access reporting on Zip settlements from the Dashboard.

Disbursement Summaries

You will receive a daily 'Disbursement Summary' to the nominated communications email detailing:

  • The orders placed within that 24-hour period
  • Total fees incurred*
  • Total amount being paid (located on the last page).
  • This will also include a 'Disbursement ID' that can be used to locate the payment in your bank account.

Please allow up to 3 business days for the funds to clear in your account as some banks have a longer processing time. Any orders completed on weekends or public holidays will be disbursed on the next business day.

Please note that if an order has a 'Completed' status in your Dashboard, we guarantee you will receive the funds for that order and you are ok to ship the product(s).

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The Invoice Number on the Disbursement Summary will match the transaction description as shown in your bank account.

Disbursement Reports

To see a breakdown of the merchant service fee per transaction, you can generate a Disbursement Report. To do this, follow these steps:

  1. Select the Settings tile from the homepage of the dashboard.
  2. Click the Disbursements tile where you can:
  • Opt-in to have the disbursement reports sent to you on a daily, weekly or monthly schedule.
  • Generate and download a CSV disbursement report for any given period up to 3 months.

If you require a report showing over 3 months of transactions, please contact Merchant Experience.

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The report information will include the following:

  • Merchant Order Reference
  • Zip Transaction Receipt
  • Merchant Transaction Reference
  • Transaction Amount
  • Merchant fee including and excluding tax
  • Transaction fee including and excluding tax
  • Net Disbursement Amount
  • Location Name and ID (branch)
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Click below to explore some commonly asked questions about disbursements and settlement:

When will I receive payment?
How do refunds affect my disbursement?
How do I update my payment details?