Plugin icon

Disbursement and Settlement Reports

Access reporting on Zip settlements from the Dashboard.

Disbursement Summaries

You will receive a daily 'Disbursement Summary' to the nominated communications email detailing:

  • The orders placed within that 24-hour period
  • Total fees incurred*
  • Total amount being paid (located on the last page).
  • This will also include a 'Disbursement ID' that can be used to locate the payment in your bank account.

Please allow up to 3 business days for the funds to clear in your account as some banks have a longer processing time. Any orders completed on weekends or public holidays will be disbursed on the next business day.

Please note that if an order has a 'Completed' status in your Dashboard, we guarantee you will receive the funds for that order and you are ok to ship the product(s).


The Invoice Number on the Disbursement Summary will match the transaction description as shown in your bank account.

Disbursement Reports

To see a breakdown of the merchant service fee per transaction, you can generate a Disbursement Report. To do this, follow these steps:

  1. Select the Settings tile from the homepage of the dashboard.
  2. Click the Disbursements tile where you can:
  • Opt-in to have the disbursement reports sent to you on a daily, weekly or monthly schedule.
  • Generate and download a CSV disbursement report for any given period up to 3 months.

If you require a report showing over 3 months of transactions, please contact Merchant Experience.


The report information will include the following:

  • Merchant Order Reference
  • Zip Transaction Receipt
  • Merchant Transaction Reference
  • Transaction Amount
  • Merchant fee including and excluding tax
  • Transaction fee including and excluding tax
  • Net Disbursement Amount
  • Location Name and ID (branch)


Click below to explore some commonly asked questions about disbursements and settlement:

When will I receive payment?
How do refunds affect my disbursement?
How do I update my payment details?