Disbursement and Settlement Reports

Access reporting on Zip settlements from the Dashboard.

Disbursement Summaries

You will receive a daily 'Disbursement Summary' to the nominated communications email detailing:

• The orders placed within that 24-hour period
• Total fees incurred*
• Total amount being paid (located on the last page).
• This will also include a 'Disbursement ID' that can be used to locate the payment in your bank account.

Please allow up to 3 business days for the funds to clear in your account as some banks have a longer processing time. Any orders completed on weekends or public holidays will be disbursed on the next business day.

Please note that if an order has a 'Completed' status in your Dashboard, we guarantee you will receive the funds for that order and you are ok to ship the product(s).

Disbursement Reports

To see a breakdown of the merchant service fee per transaction, you can generate a Disbursement Report. To do this, follow these steps:

1. Select the Settings tile from the homepage of the dashboard.
2. Click the Disbursements tile where you can:

• Opt-in to have the disbursement reports sent to you on a daily, weekly or monthly schedule.
• Generate and download a CSV disbursement report for any given period up to 3 months.

If you require a report showing over 3 months of transactions, please contact Merchant Experience.

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The report information will include the following:

• Merchant Order Reference
• Zip Transaction Receipt
• Merchant Transaction Reference
• Transaction Amount
• Merchant fee including and excluding tax
• Transaction fee including and excluding tax
• Net Disbursement Amount
• Location Name and ID (branch)

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Click below to explore some commonly asked questions about disbursements and settlement:

When will I receive payment?
How do refunds affect my disbursement?
How do I update my payment details?