Process An Authorised Order

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What is 'Authorised'?

An authorised order is when the customer has approved the terms of the purchase but may not have received the items yet, for example a pre-order or when delivery is scheduled for a later date.

The customer cannot cancel this hold and it is up to the Merchant to process the order as needed by either taking a partial capture or processing it in full.

As a partner, you will receive payment once an amount is completed.

Scenario 1: Taking a Deposit (Partial Capture)

To process a partial amount, for example, taking a deposit, follow these steps:

1. Click the Order Search tile from the homepage of the dashboard and locate the order.
2. Click 'Actions' and 'Complete'.
3. Input the amount to be taken as the deposit and then 'Confirm Order'.

The order will now be 'Partially Captured'. The captured funds will now be confirmed on the customer's account and they will begin repayments, and the remainder will stay pending until captured or cancelled by the merchant.

- To capture the remaining, follow the same process.
- To cancel any remaining funds that are no longer needed, click 'Action' then 'Cancel outstanding amount' and the funds will instantly be released to the customers available Zip balance.

Scenario 2: Taking Full Payment (Full Capture)

If the order has been fulfilled and the whole amount is to be charged, follow these steps:

1. Click the Order Search tile from the homepage of the dashboard and locate the order.
2. Click 'Actions', 'Complete' and then 'Confirm Order'.

The order will now be 'Fully Completed'. The captured funds will now be confirmed on the customer's account and they will begin repayments.