Process a Refund

Process a Refund

When you process a refund, the funds will appear instantly back into the customer's Zip account. You do not need the customer present in order to perform a refund via the dashboard.

To process a refund:

  1. Select the Refund tile from the homepage of the dashboard.

  2. Click the ellipsis on the right-hand side under the column Actions of the completed order and click Refund.

  3. Enter the refund amount. You may enter a note for the refund or you can choose to leave this blank.

  4. Click Refund Order and double check the input amount is correct. Click Confirm and the refund will finalise.

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Note: depending on your dashboard user settings, you may not have refund access at a store level. If you require refund access. please contact your Director or Head Office.