Process a Refund
Process a Refund
When you process a refund, the funds will appear instantly back into the customer's Zip account. You do not need the customer present in order to perform a refund via the dashboard.
To process a refund:
-
Select the Refund tile from the homepage of the dashboard.
-
Click the ellipsis on the right-hand side under the column Actions of the completed order and click Refund.
-
Enter the refund amount. You may enter a note for the refund or you can choose to leave this blank.
-
Click Refund Order and double check the input amount is correct. Click Confirm and the refund will finalise.
Note: depending on your dashboard user settings, you may not have refund access at a store level. If you require refund access. please contact your Director or Head Office.


Updated 10 months ago