Refund an Order
Refund and Order
How to refund an order in the Zip Merchant Portal (New Zealand)
When you process a refund, the funds will appear instantly back into the customer's Zip account. You do not need the customer present in order to perform a refund via the dashboard.
To process a refund:
-
Log onto the Merchant Portal, and search for the order you’d like to refund.
-
Click on ‘View Order’ and you’ll be able to see the ‘Refund’ button on the bottom left of the page


- Once you’ve confirmed the amount that needs to be refunded, along with a Reference note, click on ‘Make Refund’


Updated about 2 months ago